I am facing a tricky situation Please feel free to advice Thank you
Guests have arrived yesterday They booked a cottage for 3 adults.
The cottage itself has a maximum capacity of 4 people older than 12 years (as kids are not welcome under 12). But they are now finally 3 adults + 2 children (under 12) so 5 people who want to stay in.
When I start to say that it is impossible for them 5 to stay in the little cottage, they made me guilty saying that "I cannot leave two children in the street"
What can I say ? What can I do ? Do I have to accept the 5 people with only 4 beds available in the cottage ? Could it be a problem of insurance ?
Thank you for your advice