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Over occupancy

We own a 2 bedroom holiday lodge which sleeps 4, a double bed and 2 single beds. 

We don't live on site. 

Several times now we have had bookings for two people and up to 5 people have stayed.

How do the rest of you deal with this sort of problem? 

What are our rights in these situations? 

Thanks 


Profile picture for user barry.reilly.winnov.net b
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BrookAve 1 year ago

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi

 

Simply by not seeing it as a problem, 

 

Why would I care if they all sleep in same bed, or on floor or on couch?

 

This should not be a thing, ever.

 

Did they damage the property? You left that out

 

Did they pay a deposit?

 


Now on the other side :

 

If you categorically state and add into Fine Print , no more than x can stay ,  they should know, but realistically no way to enforce.

 

May be state deposit will not be refunded if conditions breached.

 

Put in  web cameras for remote viewing in common areas. (no its not a privacy issue).

 

 

At the end of the day is it worth the drama or hassle and extra work you are making for your self ?

 

I think not.

 

 

 


Kind Regards,

Be Safe, Be Well

 

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5 Lake View Ha… 1 year ago

Thanks for your reply, the issue is that we have a price structure for 2,3 and 4 people. 

Our cleaning costs are based on how many beds are used therefore how much bedding and towels which have to be cleaned. 

We don't want to charge the full amount for everyone, it would put people off if there's just 2 of them. 

Hence we structure our fees around the number of people for the booking. 

Profile picture for user barry.reilly.winnov.net b
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BrookAve 1 year ago

cleaning costs are based on how many beds are used therefore how much bedding and towels which have to be cleaned. 

 

Thats a terrible idea and never works out well, have one cleaning cost for everyone and move on.