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Hi, i have got the reservation in the same dates on booking and on the another page in just few minutes... How to cancel reservation on booking? 


Message the guest and apologise and tell them they need to cancel.  Maybe look at some alternatives you can suggest to them.  Then follow this process

  • Extranet
  • Reservations
  • Reservations Details Page
  • Right Pane, Request To Cancel
  • Choose option 2, submit
  • Wait for guest to receive email with action to confirm

If you ask to relocate them they will charge you a fee.