I need your advice. A guests booked our property using the bookingsite_A last Dec 19. Then another guests booked the same property on Dec 22 using booking.com. I checked that the calendar is in sync and listed as it used to be. Only this December got the overlapping issue.
Last Dec 22 also we already requested the 2nd guests to cancel the booking as it is overlapped. As time passed, we didn't that the 2nd guests did not respond and wasn't able to cancel the booking.
Until the day of check-in came Dec 31, New Year's Eve. The 2nd guests was already on their way to our property and they printed the confirmed booking. But since the property is no longer available, they were so upset and did not understand about the request to cancel.
How do you handle on this situation? Your advice will be greatly appreciated.