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password not accepted on Samsung but can sign in on Mac Book

Is anyone able to help .. please and thank you in advance ... 


I can sign into easily on my mac book .. 

I now have an updated mobile phone ( S20 ... ) uploaded the updated version of the "  pulse " app

it won't accept the password I use for my mac ... arrrgh frustrating ..  


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something will not result in any action at all.


Hi Christine


Make sure you use your email address when logging on to both.


Are you using a password manager on the phone to auto log you in?


For now just type in the entire email address and the password you used on Safari.


and let me know



If still no joy phone BdC  Support team directly, see visual guide below.



Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


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