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I cannot see the credit card data to receive payment from customers.

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BrookAve 1 year ago


Hi sarah 


If you have enabled Online Payments, where Guest pays at checkout, and BdC issue a VCC to the reservation, then you will never be able to 'unlock' those details until day after the check-in date.



How does Force Majeure affect the Virtual Credit Card (VCC) process? Will there be additional changes to the process now that FM has ended?

To better protect the interests of both partners and guests, we changed the activation date of all outstanding and future virtual credit cards (VCC) to one day after check-in, with immediate effect on 19 March 2020.

 For reservations that are not subject to Force Majeure  For reservations that are subject to Force Majeure 

If guests honour the reservation and stay at your property, you can charge the VCC one day after check-in.Guests will be allowed to cancel for free. In that case you will not charge the VCC.

If guests cancel the reservation after the deadline or do not show up, you are also able to charge the VCC one day after the original check-in date. For all VCCs with reservations made in the past, we will change the activation date to the day after check-in. 


At this time, we are not planning to review the VCC date change for reservations made on or after Force Majeure ended (6 April 2020). The activation date for all outstanding and future VCCs will remain at one day after check-in. More information about this change can be found in this article.



sarah casagrande 1 year ago

Thank you for your answer, but I still don't understand.  I have a reservation that was completed was an overnight stay, the customer left three days ago, and the second the customer did not show up and did not cancel.  The first booking said that there would be an online card for me to receive after the customer left and nothing to date, and the second is written that it was paid by credit card and I can see it three times, but I can't see anything.  I still don't have a phone to talk to the booking and be able to receive concrete help.Use your translation for understand the picture please

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BrookAve 1 year ago



Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind Regards,

Be Safe, Be Well



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