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Phone number of the guest
Hello!
I cant see the guest phone number. Three day later it can be seen, but now no more. No active hyperlink on guest name. What can i do? Thank for answer!
Hello!
I cant see the guest phone number. Three day later it can be seen, but now no more. No active hyperlink on guest name. What can i do? Thank for answer!
You have posted this on the partner forum so we cannot help with this. Contact booking.com help team using Inbox icon on Extranet or give them a call.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Hi Květa Vitásková
If you do not have it enabled under Property > Policies > Guest Info, that will be why.
Its always good to enable it and their address, helps prevent fake bookings.
Then just message the guest - "Incomplete profile, please provide a phone number and postal address. Failure to comply will void booking." or words to that effect.
Kind Regards
Thank you very much for your answers. Under Property > Policies > Guest info is the guest phone number request activated. It have been ever come, no problem, but science last three for days no more.
So I will contact the helpdesk.
Have a nice days!