Planning for the comming months under Covid-19 - any special booking.com Corona cancelation policies ?
I am very optimistic that the pandemic will cool down in Spring time (Germany) and that we will be able to host guest starting from April-May timeframe.
I have set my property 'available' staring from comming April and I have already received bookings for this year.
Now with all optimism there is a potential risk that Corona could strike back with another wave with lockdown, etc.
What happens with already accpeted bookings, if the local law will prohibits to rent out the property during a certain period when guest have already booked? If I want to eliminate that risk I could only accepted bookings just one week in advance, which is not feasible neither for me nor for the guests.
I am also having direct bookings through my own website. For those I have agreed with all potential guests that in case it won't be possible for them to travel due to Corona or for me it won't be allowed to host them due to Corona, that I will provide a full refund of all payments including service charges.
I would expect the same from booking.com but I already experienced that booking.com insists on their cancelation policy including compensation for alternatives.
Thank you for your comments.