1

Prices

I had a customer who booked a room and was misleaded, on the site was a discount (i didnt do that) and when he payed,he payed thé full amount!!! I did thé test and he was Wright! How can i cancel thé discount???greetings

 


11
BrookAve

 

Hi Patrick,

 

You cant as the price displayed is the price paid.

 

But for future bookings identify the discount and suspend or opt out. Is it the Genius discount?

 

Phone BdC Partner Support and they can review

 


Reminder you cannot post actions requests or any action request on here.

 


 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox