Problem with overbooking
Dear Sirs , Yesterday I have got new reservations nr.*** .Two hours earlier I had reservation on Airbnb site for the same dates.Unfortunately I was in trip so I can not refresh evaliablity in Booking and finaly I have 2 reservtions for the same dates.I have contacted customer in few hours I explain the situation and ask him for deleting the reservation but he told me no , and he told me that he is not going to change enything and he is going to come to my house in this dates.
I rent only one house so I can not offer to him enything more but I has conatced with me friend who has the same house on the same ground ( 20m from my house) the same standart ( even better there is sauna in this home).He is going to rent his home in Booking in few days.So I offer to my customer that when this offer will be on Booking sit we will book it for him for the same dates and then we delete this overbook reservation.
Until now I do not have any answer from this customer and I would like to ask you what should I do in this case.
Hearing from you soon