dear sir, why my hotel property no show/closed?
I got this message but how can it be solved?
To start, we want to thank you for choosing to list your property with Booking.com.
We take pride in offering guests the largest and best selection of accommodation, from hotels to homes and everything in between. To ensure we maintain this high standard of quality, properties who do not meet it will be asked to undergo a quality review process.
We’re sending this email to let you know that your property has been one of those selected.
What does this mean for you?
Your property will undergo a location verification. You will be contacted by either a representative from our local office or your account manager and they’ll perform the verification.
As per article 7.3c (iii) in your General Delivery Terms, during this verification process your property will not be open to receive new bookings. However, we kindly request that you honour all existing reservations.
Additionally, if you are using Payments by Booking.com, any pending payouts will not be released during this quality review process.
Once the verification is completed, you will receive a notification which will allow you to set your property back to Open/Bookable.
If you have any questions or concerns, please reach out to your account manager or Local Partner Services. Please refer to article 10.2 (V1) of our General Delivery Terms, the Extranet and Partner Help for more information on our complaint procedure. Thank you for your patience and understanding during this process.