We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

3

property been suspended how long they take to put up your property on line

My property was suspended from 8 October they said they get back to me 10days time still haven't heard anything 

From them I spoke to the many booking.com repersative. An still

No answer from them not good 

 

 

12 Replies
95 Views

8
pibomarco

What was the reason for suspension.. This can be a problem.. We were suspended few years ago for maybe few months and was really difficult to get back online.Our account manager helped to push this matter forward, we needed to change the ownership etc... 

+1
8 days ago
3
Keba Wilson

The reason suspended they said there was fake review on my account 

They didn't call me are anything 

They just suspended my account .when you said charge

Ownership etc..what you mean 

+1
8 days ago
8
pibomarco

This was one of the condition if we wanted to re-activate our proeprty on Booking.com. Not sure if this was demanded or it was just a suggestion from our account manager so that re-activation would be faster and more likely. Basicly we blamed a close relative for this "errors" and we changed ownership and promised that this relative will have no longer access to extranet.

 

I would suggest to contact your account manager if you have one in your area?  Few hosts wrote here in forum about this suspension matter but never saw if any of them managed to re-activate their property. Again try to get in touch with your account manager for advice and guidance to push this matter forward.

+1
7 days ago
1
Cao Nghĩa

How long for whole process when you talk with market manager until get it back?

+1
6 days ago
8
pibomarco

I don't really remember.. about 1 - 3 months. But due to payment commission avoidance.  When we re-opened our property in 2018, after few months being back online we received another warning although we didn't do nothing and we really freaked. But this was the last warning since then and everything is fine.

 

"Dear Partner,

Our systems automatically detect unusual activity and in some cases prompt us to investigate further. We are reaching out to you as we have recently detected a high amount of reservations where commission payment was avoided.

We strive to provide a consistently excellent level of service to our shared guests and therefore rely on you to accurately inform us of the status of all reservations that we bring to you. We strongly advise you to take the necessary steps. If applicable, please raise awareness among your staff and inform them about the possible implications.

This letter serves as a final warning. We will continue to closely monitor all reservation-related activity at your property. If further unwanted behavior is detected, your listing on Booking.com may be closed.

We value our business relationship with you and hope that we can continue to have a successful partnership.

Please, do not reply to this email. This is an unmonitored email address.

Should you require additional assistance, please send a message via your Extranet inbox and a member of our support team will get back to you promptly.

Thank you for your cooperation.

Kind regards,

Partner Behavior Team"

+1
6 days ago
3
Keba Wilson

I been speaking to them  1month now 

No answer to say what exactly is taking place..they said they send emails..where in  this case I sending around 10 emails are more no response.. they should get to the relevant team 

That deals with the suspended 

Of property there is no way I can

Get to them ..

 

 

 

 

+1
6 days ago
3
Keba Wilson

I been speaking to them  1month now 

No answer to say what exactly is taking place..they said they send emails..where in  this case I sending around 10 emails are more no response.. they should get to the relevant team 

That deals with the suspended 

Of property there is no way I can

Get to them ..

 

 

 

 

-1
6 days ago
1
Cao Nghĩa

I got the same case with you. And stuck right now. We encourage guest review our hotel before they leave. But it seem like booking.com system misunderstand & detected that our try to submit fake review. 

I try to contact to support center and the answer is wait until get news.

Now we will try to contact market manager and explain our case. Hopefully the process will be faster.

Especially during Covid 19 we do everthing try to improve our bussiness. But i think not fair if booking.com do like that they need to know what difficult our host, owner hotel meet when they suspension account. 

I will update if i get the news

+2
6 days ago
3
Keba Wilson

If u get any information 

Keep me posted pls

+1
6 days ago
3
Keba Wilson

If u get any information 

Keep me posted pls

-1
6 days ago
8
pibomarco

The question is what kind of review is considered as a fake review? Reviews can be written only from the guests that actually booked and stayed at your property. 

 

A fake review could be considered for example if you booked your own place with intent to give yourself a positive score/review. 

 

Maybe positive reviews that were published and then those bookings were marked as no-show (waiving the penalty fees). 

 

I remember a case where I marked a no-show and guest was uble to score us 1 (because we didn't issue a refund). If guest would score us a 10 although it was a no-show, this could be a problem from the point of legitimacy of the review. 

 

For encoruaging your guests to write a review should be not a wrongdoing. 

+1
6 days ago