5
Property damage
Our single December 6 guest backed her truck into our front driveway wall, dislodging seven bricks. My wife and I saw the damage after our guest returned that evening.
When our guest was about to check-out the next morning, she did not mention the brick-wall damage she caused. So, I asked her about it.
Instead of apologizing, the guest said our driveway entrance is poorly designed (see photo). I am more upset our guest attempted to leave without telling us of the damage she caused, than the wall damage itself.
Although I can reassemble the dislodged wall bricks, shall I give this guest a negative Booking.com review for her dishonesty?
Hi Don Burns ! Thanks for posting in the Community! In order to avoid similar situations in the future and to protect your property, we would advise you to set up a damage deposit. Please, see guidelines here: https://partner.booking.com/en-gb/help/policies-payments/how-can-i-set-damage-deposit
It is also possible to report the guest misconduct to our Customer Support team: https://partner.booking.com/en-gb/help/first-steps/how-do-i-report-issues-guest-misconduct
Good luck!
Oh hell yes report her and blacklist, that attitude should never be allowed.
The neck on her to try such a n underhanded misdirect.