Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Property damage

Our single December 6 guest backed her truck into our front driveway wall, dislodging seven bricks.  My wife and I saw the damage after our guest returned that evening.

When our guest was about to check-out the next morning, she did not mention the brick-wall damage she caused.  So, I asked her about it.

Instead of apologizing, the guest said our driveway entrance is poorly designed (see photo).  I am more upset our guest attempted to leave without telling us of the damage she caused, than the wall damage itself.

Although I can reassemble the dislodged wall bricks, shall I give this guest a negative review for her dishonesty?



Community Admin

Hi Don Burns  ! Thanks for posting in the Community! In order to avoid similar situations in the future and to protect your property, we would advise you to set up a damage deposit. Please, see guidelines here:

It is also possible to report the guest misconduct to our Customer Support team:

Good luck!


Oh hell yes report her and blacklist, that attitude should never be allowed.


The neck on her to try such a n underhanded misdirect.