We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



A query from guest and communication with Booking.com

I have 2 concerns:

a) I need some help from Booking.com urgently and I do not know how to communicate with them directly. All my efforts end up in references to pre-published articles. And I am not sure if this present channel of communication is the best one. How do I get a Booking.com official to respond to my queries directly?  (Due to language issues I prefer not to phone in). 

b) I received a query from  a prospective guest who is experiencing technical problems to make a booking. I replied that I will follow up on the matter. Now I am in the position that I am unable to contact Booking.com directly and the system does not allow me to communicate anymore with the prospective guest. (The query was classified as a query regarding my property). Can anybody please help!!!!

Malan Heyns

2 Replies