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Rate discrepancy

Re booking BDC-***

The rate offered to the guest by are well below our rates.

How do we get the difference paid???????????


Kaka Retreat



This is a common misunderstanding caused by features that are on or you click opt-in.


  • promotions menu
  • genius program
  • mobile rate discounts.
  • stacking discounts

How discounts on rates & promos stack together -cheat sheet





contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox