We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Rate Issues - channel manager

Hi, how are you?


We have a serious problem with the Rates. Ours derived rates were changed to simple rates (automatically).


We are using the Zodomus channel manager. They said ous that this change can only be made by Booking or by the property owner. But we haven't made the change and we don't know why this happened


Do somebody have any idea why it could happen?


Best Regards..!


3 Replies


You can contact also Booking.com and ask them to activate derived rates, since you are not able too because you use channel manager and Calendar features are disabled in extranet.

8 months ago
Community Admin

Dear Lujo a Pie de Pista, thank you for posting in the community!


As mentioned already when you using a channel manager all the rates is managed by them. The only exception is if you still have derived prices. In that case, you will need to call our support team in order to set the derived prices again for you.


Since you are using a channel manager we will advise you to create different rates for each occupancy in order to link them with the channel manager that way all your rates will be managed by them. 


Kind regards!

8 months ago