1

Rate parity, Booking.com

Dear all,

All rates not mapped by Hilton need to be removed. All of the rates through the extranet marked “Not XML” are unmapped rates. Please remove these rates completely from all room types and opt out of the Genius program to avoid any future rate parity.

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Thank you for your diligence in this issue. As well please inform us as soon as this has been resolved.

 

 

Atentamente,

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Asistente de Reservaciones | Reservation Assistant

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HILTON PRINCESS SAN ****

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2 Replies

8
Barry Reilly

Hi

 

Friendly reminder this is not  a direct support forum. 

Partners mainly.

 

Usually that not XML, means you have switched to using a channel manager service which governs all OTA connected.

 

But if there are unmapped pre existing  rate plans, then they need to be removed from the ota directly.

 

Go to extranet,  rates&avail menu, rate plans and remove it.

https://partner.booking.com/en-gb/help/channel-manager/can-i-close-rate…

 

You can control genius programme under the opportunity menu.

 

Its important to understand no one will read this and do it for you.

 


Kind regards

 

 

23 days ago
9
M Adamopoulou

Dear Partner, I think its better if you resend your message request through your Extranet inbox tab directly to booking.com.

Best wishes.

22 days ago