Rate plan added automatically
Hi, a rate plan called non-refundable with a 50% discounted rate has been added to our calendar automatically. We did not know this was added until we got a booking at 50%discounted rate. It is unbelievable. Once we started checking we knew about this rate plan and still wondering how this plan was added?
Please help us with identifying the cause of this problem. We got a booking and canceled it because of this 50% discounted price for 2 nights on a weekend. We have no idea how this has been processed. Also, whether this incident affects our quality score? Please help us to resolve this issue.