We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Re cancellation of one room

Hi we have a booking from *** for a twin and single for last night and tonight, unfortunately she can’t take the single and had requested a cancellation of the single room, we have no problem with this but she is having difficulty since yesterday contacting Booking.com and then you ring us(O’Loughlins) for approval, can I get the number that she has to ring or indeed can ye cancel her single room for two nights 

kind regards 

O’Loughlins miltown Malbay 

1 Replies


Below is the method , steps I use, and it has served me well.


  1. Logon to Extranet
  2. open reservation, message guest of overbooking and it will be cancelled.
  3. now on right pane, click Request To Cancel ,and choose option 2.
  4. guest is notified, and must click on email to confirm.
  5. if prepaid to BdC , then the refund 100% , process starts.
4 months ago