Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1

REF ID ***

Hi customer *** cancelled her reservation for 1st August till 8th August but the house is still showing not available. I have tried calling the number *** but due to busy lines I can not speak to anyone. Please can you contact me 

thanks

Hilary 

Tel ***

 


11
BrookAve

 

Hi Hilary, 

 

It depends on if they actually sent you a cancel request, and did you then acknowledge it via a notification?

 

If you did then the system should free up those dates.

 

Check your reservation list, and see if they are still listed.

 

If yes then open it and click Request To Cancel and choose option 2, then wait for the guest to receive and click on agree.

 


Kind regards

 

Reminder this is partner hub community not BdC support.

Contact BdC- Location of Partner Only Phone number and Message methods