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Ref nr ***

Hei We have a booking on refnr *** *** *** 03.08.20-04.08.20. Because of the CV19 we have to close down our business. We need therefor help from you to find another rooms for thise guests. 

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Sharonpowney

Have you tried contacting customer and explaining and asking them to Cancel.  Booking.com will charge a relocation fee if they do this for you.

You have posted this on the partner forum so we cannot help further.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

4 months ago