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1

Refund

Hello,

I had a double booking and definitely a glitch on the system, how do I request a refund for my guest who paid and  was unable to stay> 


11
BrookAve

 

Hi

 

Simply contact the guest and ask them to initiate it on their account , thne you will waive the cancel policy fees.

 

Consider offer a direct booking discount/offer, and or changes of dates.

 

 

Worst case you can either click Request Cancel on their details page, wait for them to action the link in a notification

 

 

or contact partner support when its short notice. 

Warning: relocation invoice may be issued

 

 

 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile


  10. how to contact partner support via private assigned number in inbox