We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Refund to the guest

Dear partners, thank you for invaiting me into the group.

Could someone advise me how I can process the refund to the guest after the attendance? 

Many thanks in advance. 


1 Replies



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Hi  Jelena


erm this is peculiar, you say  you want to refund a guest after they have stayed and checked out?


Is this correct? 


And who did they pay? are you using BdC Online Payments - VCC 

or Payments By Booking?


Have you phoned or messaged BdC Support?


Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

12 days ago