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Refund or no refund - that's the question
We have a 2 bed apartment in London for rent. We've just received our first 2 week booking with booking.com (Hoorah!!). Am a touch confused - we've got booking.com to handle the payments and we get paid 10 days after they have left - which is a bit annoying...CASH FLOW-WISE.
But the big issue I have is about refund or no refund. If they cancel in the middle of Summer with 14 days to go or even 2 days to go...the likelihood of us finding a replacement booking is...well...tiny!
What are other apartment owners doing? Care to share?
Sam & Nidhi
Hi Sam
Some will set a non refundable as cheaper rate,
Versus flexible with say last 7days , with penalty of either...
1. Cost of first night, or
2. A % of the full booking
3. Full rate,
It's really up to you.
There is a feature called risk free, if you opt in, bdc cover the cost, if they can't get a replacement guest.
It's worked well for me
Hi @BrookAve Do you have an apartment or B&B/hotel room?)
Hi BrookAve where do you see this risk free offer...how to access it?
https://partner.booking.com/en-gb/help/first-steps/first-reservations/r…
It's all in that link.
Thank you BrookAve
Hi BrookAve I received my first booking and I didn't get an email confirmation - is this normal? do you know where I can go to ensure I get an email with every booking?
Secondly...Booking.com are handling my payments. So they will send to my bank account presumably...where do I set this up? I got a bit flummoxed with the Virtual credit card on some chats...how have you set up your payments?
Thank you.
are you signed up for Payments by Booking -PbB [preferred] or BdC Online Payments?
Online payments method require a 3rd party payment gateway service and a ePOS /Virtual terminal. Make sure to as them about charging VCC.
I use PbB method.
Kind Regards.
Hello, Sam Ryman! Thanks for posting. Great title :) I will feature your post, so more partners can share their thoughts.
Hello there, I'm new here and booking closed down my house in order to verify my location. The house isn't yet in google maps cause it's been build last year. I sent them a video as requested. How can I contact with my community manager or my account manager?
Ismael Barco Ponce
You really should not hijack another topic when you can easily make you own.
see contact options below.
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us
Disable the non-refundable policy (this is only another discounting option)
Then in your calendar, when settings prices, tick the non-refundable checkbox
You will always get paid