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Refunding a customer
A customer booked accommadation but I am unable to accommadation them and they have already been changed but I cannot find any information on what to do.
Do I need to refund him myself ?
Hi Fiona,
That entirely depends on who they actually paid, you directly or BdC at time of booking.
If BdC then they just need to log on to their account and trigger the cancelation request, or phone CS for Guests on main website.
Thats fair to ask them to do when they are not due to arrive for at least 48 hours +
Second option is you trigger it using the Request Cancellation option on the details page, then option 2, wait for them to click a link on an email sent by system to confirm.
else you message or phone partner support.
Reminder you cannot post actions requests or any action request on here.
Message or Call BdC PartnerSupport ***
*** public main lines via Where you can reach us