We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Regarding Booking

Yesterday we have received a booking in the name of Mr *** ***, but that booking was not done from your page it was from Agoda, how its possible. Please solve it on urgent basis.

5 Replies




Just like with Expedia your listing is on sister  and affiliate websites too.


Booking holdings  who own Booking.com aslo bought agoda some years ago too.


its all one network of websites.


yes i agree extranet should have an option to opt out of these.


others have seen their listings are not always duplicated correctly to agoda and then have to report it to them for them to be amended correctly.


you should do that.



1 month ago
Koushik Das

Dear Partner ,

Then why maintain different platform of bookings , when we make sold out on Agoda then why booking pull from them . what is meaning of different Extranet . Don't make this type of bookings to make commission . Try to maintain fair business.



Koushik Das


1 month ago
Sergei - Commu…

Hello Koushik Das! Welcome to the Partner Community. This is not something other fellow partners can help you with, please contact support.

1 month ago
AJ Chamberlin

Calendars need to sync with all services.  And we should be able to turn instant booking off to check for availability.   I do not understand why this is sooo hard of a concept!

1 month ago




1. ICAL Sync

  • Its  always been unreliable, and causes double bookings.
  • It has no sync manager or scheduler to force sync.
  • Only available when room type inventory count = 1.
  • If greater than 1 then unavailable. 
  • Hence why using an external Channel Manager is important ( it acts as initiator, and sync scheduler.


2. Manual Approval of New Reservations

When you signed up as partner it was in the videos and partner help that you would be agreeing to auto confirmations , based on the availability in your extranet calendar.


I know it would be nice but it aint going to happen, as it part of the OTA model used, which is why it is popular by guests.


So its nothing to do with  'why are BdC not doing x,y,z. '.

Its by design , on purpose.


I see I already told you this weeks ago.

here : https://partner.booking.com/en-gb/community/tips-tricks-more/make-booki…





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Reminder partner only communityhas no link to BdC support, you must contact them directly.  


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1 month ago