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Rejecting reservations


I have arranged a taxi for the guest to be picked. The guest has been picked up but has been very rude with foul language to the driver. I am the owner and she has been rude to me over the phone as well. As a owner and host  how can I reject this reservation.


Instead try defuse the situation,  don't argue,  try appease


Or share alot more details as to what really happened.


It would really have to be extremely bad for refusing to accommodate and zero refund.