Reply's to reviews
I would like an opinion on our reply to reviews on our properties.I understand the guilds given.
if a guest has published a review and out reply is not accepted but there is no other to make it more pleasant, it means that often the truth of the matter at hand is never published.
A recent guest complained about things that were just not true and my reply was not accepted.
I am not sure why the guest gets given preference especially since we are paying the commission?
Obviously it cannot be rude, but surely the truth counts?
It seems as if the guests can do no wrong, and we all know that this is not always the case.
I feel we should be able to voice our side as well.