Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

REQUEST TO CANCEL ROOM

Hi, I am from Sentosa Villa. Property ID ***.

I request to cancel this booking because our room is over booked. Please waived the cancellation fee.


1
Shobana

Another reservation that need to be cancel 

Booking ID - *** ***

Please advise us further.

11
BrookAve

the process I follow is

  1. message the guest of the cancellation and refund is about to be started, and once they get the next email notification they must click on agree to start the refund process    
  2. Now click on Request Cancel, and choose option2, wait for them to comply, then chase if needed.