Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

Request for cancellation ref no ***"Dominic's Best"

The guest who has made this booking is not responding to my communication as I have to adhere to  strict protocols from the Sri Lankan Health authorities.With out compliance to the guide lines given by the Authorities I am unable to proceed with the booking. I have communicated what steps the guest has to follow and he has not responded.

I cannot accomadate him with out compliance to Govt regulation .Since the guest is not responding to my request I need to cancel the reservation.

Dominic Manilal


9
Sharonpowney

I have already responded to this same problem earlier.  This is still NOT the helpdesk and I already told you how to get in touch with booking.com