1

A reservation

Someone has booked a 1 night stay at a very low price. I am new and i didnt realise guests could book that far in advance. I want to change my rate to 240pounds standard and a minimum of 2 nights stay. I dont want this reservation. Its too low. Im happy for her to keep her standard price but book for 2 nights ( the following night at the new price) of 240 pounds. For her to keep the reservation... 


11
BrookAve

 

Hi Sara

 

So the thing is if you cant contact the guest to come to terms you are generally expected to carry out the booking in good faith.

 

So with that said I would advise you fix the rateplan minimum, check the calendar list view for those dates and others,

 

then contact them , and either say the dates are  not actually available and you need t o cancel the booking,

then offer option of rebooking other dates once the first one is clearled.

 

You can offer to manually block the dates to hold them while their refund is processed, 4-8 days.

 

Its a balancing act of keep them in the loop, work around the issue, and agree on a new booking.

 

Else you could end up with paying relocation invoice from BdC.

 

make sure you check you Calendar  for open/closed status for the 10th to 15 month ahead to make sure its set to closed etc.

 


ELSE

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile