1

Reservation

I can’t contact with my next guest, who arrive tomorrow. The number phone is incorrect and i don’t know what is the néxt step. I really need to know what is the time that he arrive. Regards, thanks Miguel 

1 Replies
8 Views

9
Sharonpowney

If you are processing your own payments then the chances are the guest won't show up.  Make sure you mark them as a No show so that you don't get charged commission.

Consider changing to Payments by booking.com and they will take credit card details and then if a guest does not show then you still get paid.  So it does stop people not showing up.

If you need to contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

1 month ago