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Reservation via Agoda

I received a reservation for my property from and what I received in the reservation notice was an address and phone number in Bangkok. I emailed the guest at the email provided requesting a local phone number so we could be in contact. I emailed 3 times but got no reply. Today was waiting to see if the guests would turn up - and they did, late in the afternoon. They had not received my emails nor did they get my phone number to let me know when they expected to arrive. I find this way of doing things extremely inefficient and frustrating, as I like to know when/if guests are actually going to turn up as we greet and give everyone a warm welcome. After I got the reservation, I contacted chat to ask them to check if it was a genuine reservation, and the reply was that yes, and it was via their affiliate. I understood via Agoda, which the guests confirmed when they arrived well after my advertised check-in time. Is this unusual or is this how it is with reservations via Agoda? I'd be glad to hear other hosts' opinions/experiences with this. 

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BrookAve 1 year ago



Hi Frances,


Yes the affiliate network and partner network, will have other websites, that your listing is propagated to.


Agoda is owned by Booking Holdings, the parent group company.


One option is to contact that website and seize control of the listing so as to control its availability calendar directly.

In theory that should work , not sure if they are auto linked and synced.






If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    ***public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox