
1
A reservation booked that cant be assigned because we don't have the space
Hi there,
A booking came through not long ago (30713) that says it needs to be assigned yet we have zero space to accommodate this booking.
Are you able to cancel this booking?
Kind regards,
Sophie
Front Office
REMINDER : DO NOT POST CANCELLATION REQUESTS ON THE PARTNER HUB
Cancel it yourself with the guest directly by either:
PS : finish your profile by adding listing link
How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners
Reminder Partner Support will never see this.
Posting account or action requests here will result in nothing.
Message or Call BdC PartnerSupport ***
*** If no extranet access use the main public lines from here
Kind Regards
I suspect you are also listed on more than one OTA and not using a 3rd party channel manager service such as syncbnb.com
The BdC calendar sync feature is both limited and not real time instant, so it will never sync bi-directionally in real time and result in double booking//overbooking.