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A reservation booked that cant be assigned because we don't have the space

Hi there,


A booking came through not long ago (30713) that says it needs to be assigned yet we have zero space to accommodate this booking.

Are you able to cancel this booking?


Kind regards,



Front Office

Profile picture for user b
BrookAve 1 year ago





Cancel it yourself with the guest directly by either:

  1. Direct Guest to logon t and cancel it themselves there.  
  2. use the request cancel on their reservation details page, after sending them a message of cancellation intent, then  choose option 1, system notifies guest by email, guest must click on a confirm link, system updates the reservation to cancelled. If they prepaid BdC refund in 100% is processed.



PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | for Partners


Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



*** If no extranet access use the main public lines from here 


Kind Regards

Profile picture for user b
BrookAve 1 year ago


I suspect you are also listed on more than one OTA and not using a 3rd party channel manager service such as


The BdC calendar sync feature is both limited and not real time instant, so it will never sync bi-directionally in real time and result in double booking//overbooking.