We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Reservation cancelled in at check in moment.

I experienced that gest didn't stay at check in moment. He reserved for one person and came two. Check in time was at 16´00 and came at 22´00.

Finally he came, and he didn't like the room. Do I have to pay booking invoice?


1 Replies



Hi Mempi Mena


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.

It really would have to be sub par, terrible for him to be able to request a refund.


If you can stand over the standard of the room, then do not cancel / refund, if he has prepaid.


And therefore you get paid by BdC, or the VCC, and therefore pay commission on it.

You also have not finished your profile with your listing link for us to see it.


Please do so now. see guide below.


Also take a photo of the room he didnt like and share it here. These are the kind of details you need to share when you post questions like this.



Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile


25 days ago