A : I need your help to modify some reservations. Hotel pension broisin nr ***. Due to covid we had to close longer our restaurant.
2 reservations has to be modified (all customers have been called, and approved)
We have to keep the reservation for room + breakfast, but we have to remove the dinner
1) Miss ***, Nr *** (its not a virtual card
2) OBIN, Nr *** (problem : its a virtual card)
B : Chateau Rougé Nr *** . customer= *** *** I need to cancel her reservation and to give her money back. We couldnt take her. 86,71. Problem, its a bank transfer, can you pay her back ?
Hotel Carré d'aix Nr ***
Why is reservation Nr *** Bourjas still not cancelled at 0 fees like we agreed ? Customer is complaining that we took her the 21,09 fee. She wants to be paid back but for that we need to be refunded