We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Reservation ref ***

Our rooms are closed on the calender and no notification came through on our e-mail, but a reservation was made for B&B for tonight. As we are making changes to our breakfast room we are not open until 9th November.

We are unable to accommodate the guests for tonight, fortunately they are able to stay elsewhere.

Are you able to explain how this has happened?

Also this has happened twice before in the summer when a guest telephoned and the system was showing availability, but my calender was closed?


Hilary Mynott


1 Replies

Hilary Mynott

Please can you tell me how I end the contract with Booking.com

26 days ago