We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Dear Partner, 

We have received a reservation with 

Booking reference number:


but due to COVID 19 we have our availability closed until 8th o July as our hotel is closed until then, 

Please cancel the reservation free of charge and inform us,

Kind regards,



1 Replies


Seems strange that there was a booking if you are closed.  Did you change the system to mark this?

You have posted this on the partner forum so we cannot help with a reservation.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 


4 months ago