1

Respond to guest review that does not have a comment

Hey,

I would like to respond to a rather negative review from a guest. However, since they did not comment I can't respond and explain or elaborate on the negative review. I would to make a scene, in fact there are perfect explanations for the grieves of the guest.

What can I do at this point?


11
BrookAve

Hi

 

So long as it's within 7 days from checkout, your only option is to message them, explain to them and ask them to revise.

There are no other options

 

Merry xmas