Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Respond to guest review that does not have a comment


I would like to respond to a rather negative review from a guest. However, since they did not comment I can't respond and explain or elaborate on the negative review. I would to make a scene, in fact there are perfect explanations for the grieves of the guest.

What can I do at this point?




So long as it's within 7 days from checkout, your only option is to message them, explain to them and ask them to revise.

There are no other options


Merry xmas