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Respond to guest review that does not have a comment

Hey,

I would like to respond to a rather negative review from a guest. However, since they did not comment I can't respond and explain or elaborate on the negative review. I would to make a scene, in fact there are perfect explanations for the grieves of the guest.

What can I do at this point?

Irith


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Irith Wijns

ow, i'm sorry, there's a typo above. it should state that I would not make a scene out of this of course.