We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



To retreive Customer Service email

Dear Team,

I found that email : customer.service@booking.com is no longer valid?

It is very practical contact and easy to access rather than to search through the extranet in order to find the hidden point of contact and all that automatic responses.

You should consider to reactivate this important customer service email as it is very helpful for the users from hotels side.

Thank you,

Chutimas from Pullman Pattaya Hotel G



1 Replies



HI Chutimas,


There is no such email address for Partner Support.,

We are Partners not Customers.


Contacting Partner support does not include via email as a method.

Here is how to message or phone BdC Support, see visual guide link below.



Dedicated Partner Contact Options - Visual Guide

Reminder partner only community, has no link to BdC support, you must contact them directly.  


Kind Regards



1 month ago