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A guest leaves a review where Denoted another hotel not related to my place. I can't contact with the guest because her phone number doesn't answer which she put on booking. I ask on extranet contact with the guest but they tell that guest checked already and can't help me. On review has name place it is not my, I think she even doesn't understand what happened.




Simply reply to the comment clarifying the mistake so that others reading it can see it was a mistake. 



Then just leave it be.