1
Review
A guest leaves a review where Denoted another hotel not related to my place. I can't contact with the guest because her phone number doesn't answer which she put on booking. I ask booking.com on extranet contact with the guest but they tell that guest checked already and can't help me. On review has name place it is not my, I think she even doesn't understand what happened.
Hi
Simply reply to the comment clarifying the mistake so that others reading it can see it was a mistake.
Then just leave it be.