Use our data-driven guide to capture late-season demand.



Can you tell me who has gave us 1 point on the rating I mean everything is new and great we just have good recommends and for me it’s not real that somebody gave us 1 point without name and without comment can we delete this??

Profile picture for user b
BrookAve 2 years ago


Hi Martina Tomic


Welcome to the crazy house that is Partner Hub Community ,and the most hated Guest rating and review system by an OTA.


The simple answer is in general no, you cannot contest a rating unless they have broken the rules.

It is also possible they did it by mistake.


I would open the reservation detail page and message them to ask them about it in a nice way.


If you have guest phone number set as mandatory then you could also try that either sms, whatsapp, call them.


If none of that is option then you can only report it to BdC support.


Kind Regards


PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile



Contact BdC- Location of Partner Only Phone number and Message methods