1

Review Score

We have had a review from a guest. Everything was scored 10/10 

The overall score came up as 8??? 

Does anyone know how to fix this? It will surely affect our overall score.

 

Thanks!

 

2 Replies
33 Views

9
Sharonpowney

The review score system was changed a while ago and we were all notified.  Guest chooses overall score as well as individuals.  Plenty of debates about it here on the forum.  booking.com will not change your review.

1 month ago
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The Tudor Hotel

Thank you. 

I was just a little confused as to why everything would be rated so high and then the overall be 8.

Thank you for your response.

1 month ago