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Review Score

We have had a review from a guest. Everything was scored 10/10 

The overall score came up as 8??? 

Does anyone know how to fix this? It will surely affect our overall score.





The review score system was changed a while ago and we were all notified.  Guest chooses overall score as well as individuals.  Plenty of debates about it here on the forum. will not change your review.

The Tudor Hotel

Thank you. 

I was just a little confused as to why everything would be rated so high and then the overall be 8.

Thank you for your response.