Im a bit lost with these booking.com scores. Ive notice this year that the overall score dosn't relate to the rest of the scores .I understand there are variables but my last review was from a lady I picked up from the station, next morning ran her to the hospital for her appointment and lots of other nice little extras. She even told me I had gone way beyond what was expected of a B&B but after 20 years its just the norm for us. Her review said as much and she gave a score of ten for every category including other categories not normally listed, yet the overall score was 8. What is going on. Can any one explain the system to me please.