I wish Booking.com would not allow anonymous reviews which are usually poor and I have no opportunity to respond. I also wish they would put a time limit on the time between stay and reviews.
I have had several reviews from people who have never stayed here and who have never even seen our guest house. Booking.com say they never allow reviews from people who have not stayed but that is not true. If a stay is booked on behalf of someone else the invitation to leave a review goes to the booker and not the guest. I followed one review up and the lady who left the poor review who booked on behalf of someone else told me she was very angry with the guests who had not paid her. When I challenged her she put the phone down! When I got in touch with booking.com and asked them to take the review down they refused.