We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Sales and Marketing

5 Replies
24 Views

10
BrookAve

 

Hi Kosi Forest Lodge

 

You seem to have used invisible ink, kindly rewrite it in black, thanks  *wink :)

 

Kind Regards,

A witty Irish leprechaun 

 

"we need a  sense of humor in these current times"

8 months ago
1
Kosi Forest Lodge

Haha - I am trying to find out how to postpone bookings without a firm date - giving guests the opportunity to do that rather than cancel, they can then select new dates once this situation is over.

Kind regards

User of invisible ink!

8 months ago
10
BrookAve

lol

 

I have been simply contacting them directly and offer to keep note of your booking and offer them to pick new dates, so I can then confirm available and then block out.

 

Alternatively offer them in writing a voucher for use later once thing are back to normal and put an expiry date on it.

 

The voucher should be used via email directly booking and not via BdC

The voucher would simply be a message template ,sent when needed.

 

After that as I am non refundable rates, I may give a 30-50% refund.  

Closing rooms also limits new bookings.

 

 

8 months ago
2
MMB

We have pretty much been doing the same- either emailing confirmationof credit note or if they have a date in mind I am blocking it out. I now have a folder full but I’m just wondering what you are doing with the original reservation on the system? Are you cancelling it with declining to waive fees or are you just leaving it as it is on the system? Or is there something else I should be doing?

I saw you had mentioned you can change dates on the booking but it doesn’t allow me to do that - is it the guest that has to do that?

 

Thanks

8 months ago
10
BrookAve

leave as is and claim as normal, with the new dates booked directly with you

8 months ago