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SALES MANAGER requesting reservation help
Hi Team;
I`m Maria Navas from Hilton Garden Inn Málaga. ***
We have a guest that made a wrong booking , he wants to cancel their bookins but is not posible con contact you by phone.
The hotel is agree for cancel without any penalty the following bookings.
***
Thank you ina dvanced.
Hello, 93727! Welcome to the Partner Community. Unfortunately, other fellow partners can't help you with this. If the guest contacted you to request a cancellation you can follow these steps in your extranet or within the Pulse app to notify us.