We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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Same day arrivals

How can I prevent late, same day arrival bookings? Last night during power cuts ( they are frequent in South Africa), Booking.com took a booking for 5 people at 9:30 pm and I knew nothing about it until I received a confirmation text at 10.10 pm. 5 minutes before the guests arrived. Luckily I was only a 5.minute drive away from the property. I want to make this impossible to repeat. The limit I want is "no same day arrival bookings to be allowed after 6:30 pm". How do I do this?

Please help !

 

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