1

Scam Bookings

Beware!  Please note the address.

 

I always check the credit card info.  No CVV was provided.

 

ue, Mar 2, 2021

Check-out

Thu, Mar 4, 2021

Length of stay:

2 nights

Total guests:

2

Total units

1

Total price

CAD 320.94

Guest name:

***

 Italy

*** *** ***

Preferred language

English UK

Channel:

Booking.com

IATA/TIDS code:

***

Booking number:

***

Commissionable amount:

CAD 294.94

Received

Sun, Nov 15, 2020

Commission:

CAD 44.24

Notepad (internal only)


8
pibomarco

As far as I recall in extranet you were able to mark/select if you want to include CVV to show in guest CC details. 

1
Nancy Craig

I selected CVV and all information.  These people live in Italy, but the booking address is in Thailand.

 

8
pibomarco

It is also a possibility that on the time of booking they were currently just staying in Italy which doesn't neccesery mean that they actualy live there. For example a guest was already in Slovenia and booked our place (in Slovenia). The flag was shown slovenian although he was an italian. 

 

Did you try pre-authorize the card? Or do you need a CVV to be able to pre-authorize/charge the card. 

 

If you did select CVV in extranet as a required information it is indeed strange that the guest managed to book without CVV. I suggest that you contact your account manager if you have one in your area.