We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Scam Bookings

Beware!  Please note the address.

 

I always check the credit card info.  No CVV was provided.

 

ue, Mar 2, 2021

Check-out

Thu, Mar 4, 2021

Length of stay:

2 nights

Total guests:

2

Total units

1

Total price

CAD 320.94

Guest name:

***

 Italy

*** *** ***

Preferred language

English UK

Channel:

Booking.com

IATA/TIDS code:

***

Booking number:

***

Commissionable amount:

CAD 294.94

Received

Sun, Nov 15, 2020

Commission:

CAD 44.24

Notepad (internal only)

5 Replies
24 Views

8
pibomarco

As far as I recall in extranet you were able to mark/select if you want to include CVV to show in guest CC details. 

8 days ago
1
Nancy Craig

No, you have to provide all the information.

 

7 days ago
1
Nancy Craig

I selected CVV and all information.  These people live in Italy, but the booking address is in Thailand.

 

7 days ago
8
pibomarco

It is also a possibility that on the time of booking they were currently just staying in Italy which doesn't neccesery mean that they actualy live there. For example a guest was already in Slovenia and booked our place (in Slovenia). The flag was shown slovenian although he was an italian. 

 

Did you try pre-authorize the card? Or do you need a CVV to be able to pre-authorize/charge the card. 

 

If you did select CVV in extranet as a required information it is indeed strange that the guest managed to book without CVV. I suggest that you contact your account manager if you have one in your area.

7 days ago